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Terms & Conditions

Please read the information below for our Terms and Conditions.

TERMS & CONDITIONS
Important Information • Please Read Carefully

SUPPORTED PRODUCTS
PCdoctor.me provides repair service on most any brand desktop or laptop running Microsoft Windows XP, Vista, Windows 7 operating systems.

We do not charge you until you are completely satisfied.

If we don’t fix your original problem you don’t pay. We guarantee our work. New viruses and/or spyware will covered and will be removed as needed. If we find a virus that has corrupted your operating system, we will recommend you reinstall windows and we will send you a disc. This diagnostic is part of our services.

PROBLEMS NOT COVERED UNDER WARRANTY
Computer limited warranties do not cover some third party software-related problems. Nor does the warranty cover problems related to, or caused by, the installation of any hardware item(s) after the date of our original repair. Problems related to accident or service performed by anyone other than an authorized PC/MAC Doctor London or pcdoctor.me technician. We may uninstall certain applications that are known to cause system problems before we begin troubleshooting. We are not responsible for any lost data although we will make every effort to safeguard your data. Hard drives can die anytime.

When cleaning your computer’s files for better performance, some data will be erased like cookies, history, start-up commands and other temporary files, but we will never purposely erase your important programs, bookmarks, favorites, email records, letters, photos, videos and any other user-created files.

Hardware problems can be diagnosed but usually cannot be repaired online. After we have determined exactly what hardware needs to be replaced or repaired, we will recommend you have that done by a local repair shop. You may still owe the diagnostic and other repair charges.

Computer training, teaching and emotional support is very limited and may be charged extra.

Additional Terms:

When you send your order, you are acknowledging that you have read and understand, and agree to the computer repair terms and conditions agreements on this page. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, we will notify you of same and you may take or send the hardware to a repair station of your choice or to us, for service on the hardware; diagnostic fees may still be applicable. No adequate estimate of that expense can be fully determined without actually testing the hardware. Unless otherwise agreed, we are not liable for and you agree to hold us harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software, hardware or data residing or recorded in your computer, whether incurred during the course of our services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize us to transfer the information and accept such terms on your behalf in performing the service. Warranty. In servicing your computer, we warrant that service will be performed in a professional and timely manner. All services are warranted for a period of 30 days or more at our discretion. There is no warranty for removal of viruses, spyware, adware or malware if your actions are the cause of the repeated problem. You may be charged again for that service. THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY US. WE SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING,WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF WE CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.
Limitation of Liability: IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, WE HAVE NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. OUR ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO OUR ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY US FOR SUCH SERVICE. WE HAVE NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. WE EXPRESSLY HAVE NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST US IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID US FOR THE SERVICE. Data Protection: You agree and understand that it is your (the customer’s) responsibility to maintain copies of all important data on your computer. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto. We do not charge you until you are completely satisfied. Money Back Guarantee is valid for 30 days after we provide our services. Support is limited to one computer only per plan. Thank you!

Our address for post:

101 Scott Ellis Gardens, London NW8 9HD

Testimonials

    • “I needed my computer fixed THAT SAME MORNING and PC/MAC Doctor London was the only company who could help me with my computer issues. Thanks, you’re the star!”
      Alison Hewitt, Richmond, TW9
    • “After paying hundreds of pounds to other companies who usually only made the problem worse, I googled PC Doctor London. They were the only ones who diagnosed my problem correctly.”
      Ben Lancer, Lewisham
    • “The technician is so efficient and really know his stuff. I know my production company is in good hands with PC/MAC Doctor London.”
      Ruth Craig, Kew Gardens
    • “I have been using PC/MAC Doctor London for almost two years and their technicians have never failed to diagnose and fix the problem at hand. They are prompt, courteous and professional. Many thanks!!”
      Frank Miller, Harrow-on-the-Hill, HA1
    • “The technicians are just wonderful, really pleased. They will treat you like a real person, not just an odd number.”
      Helen Burke, South Kensington
    • “When I told them I needed help today, they sent a technician in one hour! I’ve never seen such service!”
      Michael Bourne, Paddington
    • “My son usually makes our computer issues but he’d just gone back to college when I found a virus. PC/MAC Doctor London came out and fixed it the same day I called him!”
      Aaron Rothstein, Golders Green, NW11
    • “I have trusted my computers to PC/MAC Doctor London for 3 years and they’ve always sent me the same wonderful technician. Eldar is a GENIUS and always so professional.”
      Paul Smart, Watford
    • “I got my HP Pavilion fixed with PC/MAC Doctor London service a few months back and they did a heck of a job on it… They had the motherboard replacement done in a few days so I was very happy with the service provided. I now go there for everything and tell all my friends to call only them…Thanks.”
      Larry Levine, Hampstead, NW3
    • “My partner never ceases to download viruses, and PC/MAC Doctor London has always been there to get our system operational again!”
      Lee Parker, Stock Newington
    • “I have been using this service since 2006 and every one of their technicians has been very helpful, brilliant and able to fix the problem.”
      David Forth, Marylebone
    • “I was on a deadline when my computer crashed and PC/MAC Doctor London came out and got me running that same day. I don’t know what I would have done without them.”
      Jason H., Golders Green, NW11
    • “I cannot believe how quickly PC/MAC Doctor London was able to set up my new computer and install everything from the old one. I didn’t have to do anything and now I’m working again! Amazing stuff!”
      Mary Sullen, Docklands
    • “I used to get virus after virus but PC/MAC Doctor London technician not only removed them all but also showed me how to avoid them. I’ve been virus free for 2 years!”
      Tom Hatchett., Hackney
    • “Our company was really impressed with how the technician set up our Linux server. He really knows his stuff and I’d recommend him enthusiastically!”
      Hugo Trevor , Central London
    • “My husband always takes care of our computer issues, but he was on a business trip when I lost my internet. Thank God I was able to call PC DOCTOR and get the problem fixed quickly!”
      Kriss Bolade, Criclewood
    • “Ever since we entrusted our network to Geek Choice a year ago, we have essentially eliminated computer-related downtime! Thank you PC Doctor for keeping us productive!”
      Caroline Bourns , Chelsea, SW1
    • “I usually work from home and when my computer goes down I am completely stuck. I’m so glad to have found a company that will come out the same day at no extra charge.”
      Katie Wood, Primrose Hill
    • “Ever since I put our home network in the care of PC/MAC Doctor London in 2005, we have had no issues at all.”
      Albert Mitchell, South Hampstead
    • “Very pleased with my experience. My problem was peculiar and I had ordered the computer diagnostics and repair service. The technician listened carefully to my description then looked at the computer carefully. It took a day but the computer was repaired to my satisfaction.”
      David Barbour, South Kensington
    • “I have used PC/MAC Doctor London technician for 3 years and they have never failed to get my computer working again. They even send me the same great tech every time. Thank you!”
      Mark Sibbon, Acton
    • “This is one of the best professional computer repair services available. Users can quickly get their computers up and running and be online working in a matter of minutes. Now we can then spend less time on the computer issues and more on important stuff like communication and collaboration. My office is on strict daily deadlines and we have little room for computer issues. And it’s all sorted! Thank you, guys! ”
      John Groom, Clapham
    • “As in previous times, I developed a serious (for me) problem which was interfering with my ability to do business tasks. I called, received a prompt reply, and the repairman was out my next free day. He would have been out earlier except for my scheduling conflicts. Courteous, clear service! Highly recommended!”
      Marie Dockerell, Victoria Gardens
    • “I am absolutely amazed to have found PC/MAC Doctor London! Very effective chap, efficient, and most importantly in these times affordable!”
      Samantha B., Canada Water
    • “Eldar has successfully carried out a data recovery service for our Hampstead office and we are very pleased with the results! A life-savior!”
      Joseph Barrow., Hampstead NW11
    • “Just wanted to say thank you for all your great work, you have surprised me and my wife with some computer magic and restored our data!  It was so  great to find you, Eldar! Thank you for your kindness and care for the data recovery! Thank you from Emma and myself.”
      David and Emma Smith, South Kensington, Knightsbridge‎ SW7
    • “Eldar is the most professional computer “Doctor ” around. Super fast diagnosis. Straight forward communication. Honest practice plus reasonable prices!My crashed c-drive was replaced & back on my desk with in 2 hours. Amazing job!You are a star!”
      Kathy Burke, Richmond, TW9
    • “Honest PC Repair, friendly/professional service, quick repair, knowledgeable, informative, great value. PC/MAC doctor London puts you at ease and your pc in good hands.”
      Nail Bourne, Hampstead, NW3
    • “Just wanted to thank you for the super quick turn around on my MAC data recovery! You guys have a great service.”
      Nathan Shwarz, NW8, St. Johns Wood, London
    • “I am just writing this email to let you know that your MAC Doctor did a great job on upgrading the hard drive in my mac book pro, i have to admit I was a little worried  about my data, but I your computer technician was so positive! And I’m  glad I I did. Everything was just as promised and within 2 hours time exactly as promised. I just wanted to say thanks and I will be recommending you to all my friends. You guys are great.”
      Mary Gutierrez, W11, Notting Hill, London
    Testimonials